Customers shopping online continue to look for convenient pickup and faster delivery options. To enable this experience, stores become a unique asset for retailers. By leveraging their in-store inventory, retailers can ensure their products get to their customers even faster.
There’s also a potential for financial gain; Salesforce recently predicted that buy online and pick up in store (BOPIS) will drive $28 billion1 in incremental global store sales. However, executing on convenient pickup and faster delivery experiences can be challenging as it requires integrations between multiple technologies and streamlined communication between employees, delivery drivers, couriers, and customers. An efficient and smooth picking operation is key to ensuring streamlined operations, happy employees, and loyal customers.